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Legal

Return & Cancellation Policy

Last updated: July 20, 2025

Our Promise to You

At , we believe in giving you high-quality skincare products. Your satisfaction is our success. That's why we offer guarantees and helpful support.

1

Return Policy

You can return a product right away if:

  • The box is damaged
  • The product is broken or wrong
  • You give it back to the delivery person immediately
  • The seal or packet is not opened

If these rules are followed, we will replace the product or give a refund.

Contact us via WhatsApp at for help.

2

Refund Policy

We will give you a full refund or send you a new product if:

  • The item is damaged or not working
  • You receive the wrong product

Important: You must tell us as soon as possible after getting the item. We may ask you to return the product first.

Note: We do not give refunds for personalized products unless they are damaged or wrong.

Refunds will go back to the same payment method you used.

3

Order Cancellation

You can cancel your order before it is shipped.

To cancel, contact us via WhatsApp at .

If your order is already shipped, you will need to follow our return policy after receiving the item.

4

Late Delivery Discount

We usually deliver within 1 to 5 working days.

If your delivery takes more than 5 days, you can get a discount of BDT 50 to 500, depending on the delay.

5

Free Delivery

We offer free delivery across Bangladesh on orders of BDT 999 or more.